I am trying to update my SMA and am getting this message when trying to run the .exe file: An error -1 was encountered while programming your lock: RUS: HASP DLL has not been customized.
  • Knowledgebase
  • I am trying to update my SMA and am getting this message when trying to run the .exe file: "An error -1 was encountered while programming your lock: RUS: HASP DLL has not been customized."


    The error 1 is usually caused by the antivirus or firewall preventing the update file (.exe) from running. Disable your firewall and/or antivirus for the executable to run and then reactivate it. If this is not an option, you can run the update file on any computer with PC-DMIS.  A third possibility is that the user account does not have administrator rights (see this article: How do I quickly determine if I have (local) administrative privileges...)


    (Topic ID 16101-1265)


     
    Topic Information
    • Topic #: 16101-1265
    • Date Created: 10/07/2016
    • Last Modified Since: 12/05/2017
    • Viewed: 12
    Help Desk and Customer Support Software by Parature

    Hexagon Manufacturing Intelligence

    Support Center

    250 Circuit Drive
    North Kingstown, RI 02852
    USA

    Support: 800.343.7933

    hexagonmi.com

    Shop Online 

    Contact Us