Here is a quick list of good information to include in a new ticket.
- A brief summary of the issue - Iterative Question, Scan Settings, Reporting problem, XactMeasure dimension, etc.
- A description including Software, Version (see Help - About software), is it a new program or does it happen with programs from previous versions.
- Was anything changed on your system?
- Please note the Feature/Dimension names involved.
- Operating system. WIN7 or WinXP?
- Hardware information, including machine type, probe type.
- Is it a recurring problem?
- Zip and attach prg,cad, prb files, report files, PDF files of the Part Drawing for Xact questions, Screen Captures (How do I Zip or Unzip Files?)
- Note the Ticket Number and see that your email address is correct after submission.
(Topic ID 16101-394)