PC-DMIS starts to open and then closes or crashes immediately without any error message. What is going on?
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  • PC-DMIS starts to open and then closes or crashes immediately without any error message. What is going on?

    If the splash screen for PC-DMIS momentarily appears and then disappears, or PC-DMIS does not start not open or start properly, one possibility is:

    During a previous use, was there a pop up warning about a potential graphics instability?
    If the user checked “NO” to the question "Continue with potential graphics instability?" and also checked "Don't ask me again"?, then PC-DMIS will be in a no-show/no-go state and immediately close back down.

    If this problem occurs, follow these steps:

     

    1. Open Windows Explorer and browse to the following directory: 
    C:\Users\<username>\AppData\Local\WAI\PC-DMIS\<version #>
    e.g. C:\Users\john.smith\AppData\Local\WAI\PC-DMIS\2015.0
    (Note: in PC-DMIS 2016 and higher "WAI" in the path is replaced with "Hexagon").
    1. In that directory, delete the file messageboxoptions.dat
    2. Close the explorer and restart PC-DMIS
    3. When the question appears, first check the box "Don't ask me again" then click "Yes"
    4. PC-DMIS will open and that question will not appear on subsequent startups.


    Note: If the splash screen appearance/disappearance is not observable, another check for start-up issues is to open Windows Task Manager (Control-Alt-Delete) and see if PC-DMIS shows up temporarily in the Processes when attempting to open.  The Image Name is PCDLRN.exe, Description is PC-DMIS Application.

    Versions: PC-DMIS 2014-2016
    (Topic ID 16101-932)

    Topic Information
    • Topic #: 16101-932
    • Date Created: 12/13/2014
    • Last Modified Since: 10/10/2017
    • Viewed: 1001
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